Write to us
Questions, problems and ideas go to brauchma-support@googlegroups.com. Please write in English or German.
What to include
A good report saves a few rounds of questions. Please tell us:
- your phone or computer and its operating system, for example "Pixel 7, Android 16" or "iPhone 14, iOS 26",
- the browser, and whether you use Brauchma in the browser or as the installed app,
- what you did, what happened, and what you expected instead,
- when it happened (date and time) and whether you were offline at that moment,
- for problems with your account, the email address you sign in with.
A screenshot often helps. Never send passwords: Brauchma never needs one from you.
What you can do in the app
- Delete your account: go to Settings and tap "Delete my account". The privacy policy explains what that removes.
- Sign out on a lost phone: on another device, go to Settings and tap "Sign out everywhere else".
- Questions about a family: the family's owner can rename it, remove members and pass ownership on. Ask them first; the family page shows who the owner is.
- No access yet: if Brauchma says your account isn't allowed yet, ask the person who invited you, or write to us.
- Your data: to get a copy of your data or to use another of your rights, write to us from the email address of your account.
Response time
Brauchma is a free service run by a private person. Every message is read, but there is no guaranteed response time.
Supporting Brauchma
Brauchma is free, and the shared lists, offline mode and invitations stay free for good. There are no ads, no sponsored products and no affiliate links, and your data is not for sale. What Brauchma does cost is the server, the domain and the time to look after them.
If Brauchma helps your family, you can support it with a voluntary contribution. It keeps the servers running. Suggested amounts are €12, €24 and €48 a year; any amount from €1 counts. A contribution is a one-time payment, not a subscription: nothing renews on its own, and you decide each year whether to give again.
As a thank-you, your family is shown as a supporter for a year from your contribution: a small heart appears next to the family's name, its members can pick one of three accent colours, the family can vote in the yearly roadmap poll, and the app pauses its occasional notes about supporting, apart from a reminder shortly before the year ends. That is all. No feature of the lists is locked away, and families who do not contribute keep every feature.
How to contribute: in the app, open Settings → Support Brauchma. There you find your family's support code, which links the payment to your family, and the ways to pay that are offered, for example a card payment page, Ko-fi or a bank transfer. Every member of a family can contribute, and the thank-you goes to the whole family. A supporter year can also be a gift for another family: the app creates a gift code to pay with, and the other family redeems the code in the same place. This website has no payment links, because only the app knows your family's code.
You pay on the provider's page or through your bank; Brauchma never sees your card details. A card payment usually shows up within minutes; a bank transfer is matched by hand and can take a few days. If your contribution does not show up, write to brauchma-support@googlegroups.com with the date, the amount and your family's support code or the gift code. The terms of use and the privacy policy say what a contribution means and what Brauchma stores about it.